Privacy Policy
At Koru Films, the privacy of our users is extremely important to us and we take the issue of protecting personal information very seriously. Therefore, we encourage all users to carefully read this policy, as it contains important information regarding:
• Who we are
• How and why we collect, store, use and share personal information
• How to contact us if you have a complaint
Who We Are
Koru Films (‘we’ or ‘us’) collect, use and are responsible for storing certain personal information about users (‘you’ or ‘user’). When we do so, we are regulated under the General Data Protection Regulation (GDPR), which applies across the United Kingdom and the European Union and we are responsible as a controller of that personal information for the purposes of those laws.
Personal Data
Personal data is information that can be used to identify you. This includes your name, email address, address, telephone number and job title. Information that cannot be associated with your identity, such as the number of users on a website, is considered anonymous data, not personal data.
The Personal Data We May Collect and Use
a) Personal information you volunteer to us
We collect the following personal information that you provide to us:
• Name
• Contact information including email address and phone number
• Demographic information such as postcode
Some examples of when we collect this information include:
• Registering an inquiry on our website
• Replying to one of our customer surveys or entering into a competition
• If you interact with one of our balloon team, for example if you give us your details to get in touch at a balloon installation/face painting booking or customer premises
• Through social media platforms
• Completing an account application form
b) Personal information you provide about third parties
If you give us information about another person, for example you give the name and address for the person receiving the balloon gift. You confirm that the other person has appointed you to act on their behalf and agreed that you:
• Shall consent on their behalf to the processing of their personal data
• Shall receive any data protection notices on their behalf
• Shall consent on their behalf to the transfer of their personal data
How we use your personal information
We collect information about our users for the following purposes:
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products if you have signed up to our newsletter, technical updates, event news, important operational information, or other information which we think you may find interesting using the email address you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Social Media
When you participate in any of our profiles in any of the various social media forums like Facebook, Twitter, Instagram, LinkedIn, YouTube, Vimeo etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s). For these forums, the privacy practices, or policies of these third parties apply, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments. Controlling your personal information You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at amy@korufilms.co.uk and requesting to be removed from our mailing list.
Disclosure of your information
We will not sell your personal data to third parties; however, we may share information we have collected about you in certain situations.
Your information may be disclosed as follows:
• By Law - if we believe the release of information about you is necessary to respond to legal process as permitted or required by any applicable law, rule, or regulation
• To Third-Party Service Providers that perform services for us or on our behalf, including service providers who manage aspects of our operations (for example, third parties who provide technical services to the website and marketing assistance) in connection with the purposes
How long do we keep your personal data?
We keep your personal information only for as long as we need to, and for as long as we are required to keep it by law.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to amy@korufilms.co.uk
Updates to this Privacy Statement We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing. You may rest assured Koru Films take privacy legislation very seriously indeed and shall ensure all data provided by you is securely stored and used solely in the administration of your transactions with Koru Films. We are constantly looking to improve all aspects of our business and aim to be always fully GDPR compliant. Should you believe that anything represented on this website contravenes your data privacy in any way, please contact us at amy@korufilms.co.uk